From 1st March 2024 our new refunds policy will be as below.

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The Where Inspiration Blooms Refunds Policy
We do not offer refunds on any of our workshops or digital gift voucher purchases.

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If you are unable to attend and advise us more than 28 days before the workshop date, we will send you a promotional code for the same value as your class.  This code will be valid for 6 months from the date you told us that you were unable to attend.  We cannot offer change on the promotional code but it can be used as full or part payment on any workshops or classes on our website.
 

If you are unable to attend and the workshop date is within 28 days then you can:

• Gift your ticket to a friend or family member (ticket transfer only becomes valid when you advise us of the change of name on the booking).

• Sell your ticket to someone else (ticket transfer only becomes valid when you advise us of the change of name on the booking).

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If you are unable to attend a session that you have booked as part of a course then unfortunately we cannot offer you a refund or allow the ticket to be transferred into someone else's name.

Cooling Off Period
On all tickets we allow a 24-hour ‘cooling-off’ period whereby you have the right to change your mind.  If this applies to you please email julesandcaroline@whereinspirationblooms.co.uk within 24 hours of your purchase and we will come back to you as soon as possible.

Cancellation of a Workshop
In the unlikely event that we have to cancel a workshop you will be given at least 24 hours notice.  You will be offered the opportunity to transfer to another date (if possible), another workshop or a full refund.  We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.

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Digital Gift Vouchers

Once a digital gift voucher has been purchased it effectively becomes the equivalent of legal tender and therefore we do not have access to the full code.  We are only able to see the last 4 digits of the voucher, but in the event that you lose the email with the code on we can reissue the voucher to the email that was assigned at the point of purchase.  We cannot give any refunds on digital gift vouchers, nor can we extend the expiry date on the voucher.  All digital gift vouchers last for 12 months.

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Our Policy Explained...

Now that you have read the Where Inspiration Blooms Refunds & Cancellations Policy below, we wanted to explain to you why the policy is as it is.

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We are a small business and have extensively researched the refunds policies of a significant amount of other businesses and companies (from Norwich Knitting Workshops to Glastonbury to the RHS and everyone in between!). 

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The information above is completely in line with other businesses and is widely reputed to be the ‘industry standard’.  In fact in a couple of areas we are considerably more lenient than our industry, allowing tickets to be transferred or re-sold, which for 90% of our colleagues is not permitted. 

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We are a local community based business, so where we can, we want to be as generous as possible.  We are also a team of 2, and the time it takes to arrange refunds, not to mention financial pressure it puts us under also takes its toll.  Please do bear this in mind before you book tickets with us and please can we ask that you don't ask us to make 'an exception' for you.  (You'd be surprised how many people ask us to, and it really isn't fair, especially as we have this policy for you to view in advance of booking!)

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For us to be able to carry on running our business, we have to sell a minimum number of tickets for each workshop in order to cover our overheads (that’s before we make any profit at all) so if we reach that number of ticket sales and then have to issue refunds we will make a loss, which makes our business unsustainable. 

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We hope that you understand.  If you have any questions please do contact us on via julesandcaroline@whereinspirationblooms.co.uk  or click here.